Information we collect
Depending on how you interact with us, we may collect:
- Contact and business information, such as your name, company, email address, phone number, and the details you provide in an inquiry.
- Service and communications information, including messages, requests, project records, support history, and SMS consent or opt-out records.
- Website and device information, such as pages viewed, referral information, browser or device type, and basic security and performance logs.
- Information you direct us to process when delivering an agreed service. Client materials remain governed by the applicable service agreement and scope.
How we use information
We use information to respond to inquiries; provide, secure, support, and improve our services; communicate about requested work; operate our website and internal systems; maintain records; prevent misuse; and comply with legal obligations.
Operational SMS service
When you expressly opt in, Vaultline may send operational text messages about requests, tasks, service status, scheduling, confirmations, and account or security activity. Message frequency varies with your activity.
SMS consent is specific. We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. We may disclose information to service providers that help us deliver the messages, subject to confidentiality and use restrictions, or when required by law.
Reply STOP to opt out. Reply HELP for help. Message and data rates may apply. Opting out of SMS does not prevent non-SMS communications that are necessary to provide a requested service or comply with law.
How we share information
We may share information with vendors that provide hosting, communications, analytics, security, payment, and professional services; with parties involved in a business transaction; or when disclosure is required to protect rights, safety, security, or comply with law. We require service providers to use information only for the services they provide to us.
Retention and security
We retain information only as long as reasonably necessary for the purposes described here, including service delivery, security, recordkeeping, dispute resolution, and legal compliance. We use administrative, technical, and organizational safeguards appropriate to the information, but no system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete personal information we hold about you, subject to applicable exceptions. You may also withdraw SMS consent at any time by replying STOP. To make a privacy request, email hello@vaultlinesolutions.com.
Children, changes, and contact
Our services are intended for businesses and are not directed to children under 13. We may update this policy as our practices or legal obligations change; the effective date above shows the latest revision.
Questions or privacy requests may be sent to hello@vaultlinesolutions.com.