Not required to keep the build
You own the system. Care is optional. Stopping Care does not take the build away.
Care
Care after the included 90 days. Optional. Yours to keep either way.
Vaultline Care is ongoing stabilization for teams running Media Nexus on their own hardware after the 90 free days. Those 90 days are the Care signup that follows payment in the portal, and only then does the install become visible. Ongoing Care continues only if they want it, and it is not a requirement to keep the system they own.
For in-house teams running Media Nexus after the 90 free days. Originals stay on your storage.
Care $600 per month · optional
What Care covers
After the included 90 days. Monthly Care only if you want it.
Care on this page is what continues after the 90 free days. Those days are the Care signup that follows payment in the portal, and only then does the install become visible. Monthly Care after that does not start the install.
- 01Included 90 days
The 90 free days are the Care signup. You pay in the portal, then you sign up for Care, and only then does the install become visible.
- 02Not the monthly plan
Monthly Care after those 90 days does not start the install. It is support for the system you already own.
- 03Ongoing help
After those 90 days, monthly Care is maintenance and support for the system you own.
- 04Only if you want it
Care continues only if you want it. Stopping Care does not take the system away.
What Care is not
Optional support. Not a host. Not Partner.
Three boundaries, so Care is not mistaken for a subscription that holds the library.
Not a host for your media
Media Nexus indexes in place. Care does not move originals into a Vaultline cloud. It is not a SaaS MAM.
Not Partner
Partner is a deeper relationship and expansion tier. Care stays at the Care tier.
After the build
The archive stands up first. Care is what follows.
The kept build includes the archive, configuration, install, orientation, and 90 days of free Care. You pay in the portal, sign up for that Care, and only then does the install become visible. The 90 free days are that Care signup. Care on this page is what continues after those 90 days, if you want it.
Price
Care at $600 per month. Partner if you want more.
Care at $600 per month and Partner at $1,800 per month, and neither is ever required.
Ongoing stabilization and support.
$600 per month
Maintenance and support for the Media Nexus system you own, after the 90 free days. Optional.
A deeper relationship.
$1,800 per month
Proactive recommendations, roadmap ownership, priority access, and continuous improvement inside the modules you own.
Questions
What teams ask about Care.
What is Vaultline Care?
Ongoing Care for teams running Media Nexus on hardware they control, after the 90 free days. Those days are the Care signup that follows payment in the portal, and only then does the install become visible. Monthly Care after that does not start the install.
Do we have to buy Care to keep Media Nexus?
No. You own the system. Care is optional.
Where does our media live under Care?
On your storage. Media Nexus indexes in place. Care does not move originals into a Vaultline cloud.
How does Care relate to Build Before You Buy?
The kept build includes the archive, configuration, install, orientation, and 90 days of free Care. You pay in the portal, sign up for that Care, and only then does the install become visible. The 90 free days are that Care signup. Care on this page is what continues after those 90 days, if you want it.
What is the difference between Care and Partner?
Care is ongoing stabilization and support at the Care tier, at $600 per month. Partner is a deeper relationship and expansion tier, at $1,800 per month. Partner adds proactive recommendations, roadmap ownership, priority access, and continuous improvement inside the modules you own.
Is Care a media asset management subscription?
No. Vaultline builds custom media-operations systems on your hardware. Care supports that system. It is not a SaaS MAM that hosts your library offsite.
Can we cancel Care?
Care continues only if you want it. The system remains yours if Care stops.
Care, if you want it
The system stays yours either way.
Tell us about the Media Nexus you already run. We reply about Care after the included 90 days. Nothing is checked out on this page.
Care $600 per month · optional